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LINKI DO KONKRETNYCH PARAGRAFÓW ZOSTAŁY DANE KLIENTOM! OSTROŻNIE Z EDYCJĄ STRONY |
Installation for Jira Cloud
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Features unlocked with Headless Chrome
A quick comparison of image export engines:
Headless Chrome (Starting from BigTemplate 2.7.0) | |
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Image export formats | PDF (exact export of browser as seen on PC/MAC) |
Exportables | Gantt, Roadmap, Resources, Risks |
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NodeJS Installation
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Installation may be different on your OS. We recommend following the official NodeJS installation guide. Please install NodeJS (version 16.16.0 or higher) using instructions from https://docs.npmjs.com/downloading-and-installing-node-js-and-npm NodeJS installation guide suggests NVM installation. With BigTemplate, you cannot use it. We recommend https://www.npmjs.com/package/n if you need a version manager. Using a version manager is optional, and you can also use official NodeJS installers as well. Installation check: You can also provide a path to your npm executable in BigTemplate > Technical configuration. In such a case, the provided npm will be used instead of the global one. If you have any further questions regarding setting up NodeJS or if, by any chance, the image export fails afterward, do not hesitate to contact our Support Team via our Service Desk. |
Font requirements
Exports require TrueType fonts installed on the server. Ask your Jira system administrator to install True Type fonts on the system.
For CentOS/RHEL distributions, it can be done using:
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For Ubuntu/Debian distributions, it can be done using:
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or alternatively
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After the installation, restart your Jira server.
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Q. There is an error "InvalidOperationException: Cannot find any fonts installed on the system." in the logs despite the fonts installed in the system.
A. It seems like an environmental problem. In order to To fix the issue, symlinks to shared fonts should be created in the JRE fonts directory. e.g.:
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Q: After exporting my Gantt view to PDF/PNG, all labels are missing.
A: This means you probably don't have any fonts installed. Check if there are TrueType fonts in the fonts directory:
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If you have the fonts installed, check if fontconfig () is installed and execute fc-cache -v to update font caches.
Quick troubleshooting
Export diagnostics
Please start the troubleshooting by running export diagnostics.
Go to App configuration > BigTemplate configuration > Technical Info and click the "Export diagnostics" button.
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Method 1: "." (dot) context If BigGantt is a Jira add-on, you can use the Jira "." shortcut to access the BigGantt configuration.
Method 2: Jira administration drop-down
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If everything is properly correctly set up, green checkmarks appear:
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Failures are marked with a red "X":
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Internet connection check - npm status page
Check if the connection to the https://status.npmjs.org/ site is not blocked from the network where the instance is located (sometimes the problem is caused by the instance being unable to connect to the https://status.npmjs.org/ site).
Node.js or NPM installation failure
If Node.js or NPM installation and version are not correctincorrect, follow the above steps described above.
Temp directory read/write permissions failure
If the Temp directory read/write permissions are not correctincorrect, move Temp directory read permission.
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Temp directory write permission:
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Temp directory read permission:
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Getting the path of Jira temp directory:
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Export library installation failure
If the last point is not correctincorrect, click on the "Re-install pdf export" button.
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Using NVM as node manager
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Please check if you use NVM as a node version manager - run this command:
nvm --help
toIf it returns anything, that means that NVM is installed.
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