A backup of the App creates a dump of the application database only.
It does not include Jira issue data (Jira backup is a separate process that results in a creation of a Jira backup file).
Server/Data center to Cloud migration (Jira)
BigPicture migration from Jira On-premise to Jira Cloud can be run using:
Post-migration issues when issue security settings are set
If there are issue security settings set for issues on Jira Server, BigPicture will lose access to such issues after migrating company-managed and team-managed projects to Jira Cloud.
In such a situation, perform the following steps after migration.
For company-managed projects:
- Open Jira Cloud.
- Navigate to the Project settings > Issues > Issue security page.
- For each issue security level that is defined, add the following project role: atlassian-addons-project-access
- Click Add to confirm.
- Now, BigPicture is granted access to issues.
For team-managed projects:
Currently, it is not possible to add roles on the Issue Security page due to limitations on the Atlassian side.
How does an App "restore" work?