Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This article explains how to retrieve the debug logs for all the Bobswift for the Clone Plus for Jira, Create on Transition, and Update on Transitions apps in Jira.

Instructions

First, the logger must be configured to monitor the required package. After recreating the issue, a support zip file can then be created and downloaded for further analysis.

Configure the Logger

  1. Log in to your Jira instance as an administrator and navigate to Cog Wheel () > System > Logging and Profiling.

  2. Click the Configure link in the Default Loggers section as shown:
    Image Modified
  3. Enter org.swift.jira in Package name, select DEBUG in Logging Level, and click Add to apply the changes.
    Image Modified
    The added package(s) is now visible under the Package name:
    Image Modified

  4. Perform the action that caused the issue.
  5. Generate a support zip file and share/save it as required.

Generate a support zip file

  1. Log in to the Jira instance as an administrator and navigate to Cog Wheel (Image Modified) > System > Troubleshooting and support tools.
    Image Modified
  2. Select the Create support zip tab and click Create zip.
    Image Modified
  3. Click Download zip after the support zip is generated.
    Image Modified

You can now share the zip with our Support team or use the logged information in the zip file to solve the issue. 

Info
  • Logging occurs immediately, but lasts only until Jira is restarted.
  • Ensure to go back and remove the entry that was added after triaging your issue.

...