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If Project Configurator returns any additional errors, and you need help resolving them, you can search the Knowledge Base for other how-tos and troubleshooting articles. If troubles persist, please submit a request through our support portal, where our Support team will be happy to assist you.
Configuration export errors
Project Configurator expects to export a valid configuration in Jira. Inconsistencies in the original configuration of your instance may cause the export process to finish with an error instead of generating the expected XML file. The Object Dependencies object dependencies report provides a visual mapping of how objects are used or referenced by other objects in your instance. Running this report before an export helps you identify any potential issues and take appropriate action before generating the export file. This /wiki/spaces/PCKB/pages/84508834 describes some common causes of errors in export files.
Configuration import errors
There are a few common configuration import errors that you may encounter when trying to import configurations. Understanding how Project Configurator handles configurations and its limitations will help you prevent these errors from the start. You should also ensure that potential related exporting errors are resolved.
Project import errors
This /wiki/spaces/PCKB/pages/84508947 helps you anticipate potential migration issues or resolve them if they do occur. Consider that the full migration process includes a step where the source configuration file is imported to the target instance. Our exporting or importing configuration error pages may, therefore, also be useful even when you are migrating complete projects.
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