Table of Contents
Here is what you need to know about migrating your Jira Server instance with Chat for Jira Service Management to Jira Cloud.
Overview
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Automatic app data migration will be available as soon as Atlassian enables apps migrations in Jira Cloud Migration Assistant. As of 9 February 2021, migrating app data is not officially supported by the migration assistant. You can still use it, but this requires enabling the com.atlassian.jira.migration.app-migration.feature Dark Feature in your Jira Server instance (click the link to lear how to enable dark features in your Jira). After enabling the dark feature, you have to restart your Jira for the change to get applied to the system. |
When performing the migration, make sure that you have Chat verison 1.8.0 or newer installed on your Jira Server. Then, verify that the app can be migrated:
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What is NOT Migrated
At this time, the followings are not migrated:
- Chat Settings inside the service project settings
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- metadata inside Chat issues
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- agents online/offline schedule
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- Chat identity for anonymous user
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- to access Chat conversations from Widget without logging-in
Feature Differences Between Cloud and Server
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