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We collect the following events:
Event | Comments |
|---|---|
Chat icon clicked | We detect whether the click was for opening or closing the chat |
Chat closed | This is sent if the chat is used on a mobile device |
Initial chat banner clicked | |
Supporter went online or offline | |
Enabled or disabled Google Analytics | |
IBM Watson Assistant enabled or disabled | |
Websockets communication failure |
Disabling and Enabling Analytics Collection
We encourage you to keep Google Analytics enabled. Using anonymous usage statistics we improve Chat for Service desk to fit our clients' needs better. If you want to disable Google Analytics despite this fact, please toggle the checkbox on the setup page, as shown on the image below:
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