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Note that posting a message to chat in effect always produces an issue comment, so it does not matter whether you respond to the customer using chat interface or a regular issue page comment - the result is the same.
Chat Data
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The rightmost panel of the chats page contains information about the currently open chat. This information is a mixture of regular issue information - creation and update dates, reporter, assignee, status, priority and components, and information about the chat collected from the customer's chat widget - page where the customer is chatting from, IP address, country, locale, language.
The issue information is editable - you can change the following data:
- priority
- components
- assignee - you can assign the issue to yourself, or unassign it
- state - you can change issue state using available state transitions
In additional to editable information, you can also view (but not edit) some of the most commonly used issue fields. A set of fields to be viewed can be customized by every user.