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The datasource, where This Jira instance indicates the Jira Service Management instance where the app is installed.
Data based on either
The JQL (Jira Query Language) query or filter to filter the list of issues (see the JQL documentation). For example, to list all the issues of the project
Teams in Space use the clause
project = "TIS”. Remember that the gadget returns dynamically the query results, which are not fixed and could change over time.Or the projects and queues where the data comes from, remember that SLAs can be found in Service Desk projects.
The First and Second SLA, to display the SLAs to be retrieved.
The period you want to analyze the workload of agents.
Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration
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