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1. Your templates will be migrated with Jira
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Your Canned Responses' templates will be migrated automatically along with Jira data if you follow Atlassian's Cloud migration guide. Canned Responses app will appear in Jira Cloud Migration Assistant to allow a smooth data transition.
Automatic app data migration will be available as soon as Atlassian enables app migrations in Jira Cloud Migration Assistant.
2. You may need a browser extension
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Though it's not mandatory, we highly recommend using a dedicated browser extension for the best experience with Canned Responses.
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💡 Let the users in your organization know that they can use Chrome, Firefox, or Edge browser extensions for the best experience with Canned Responses.
3. You will not have to use syntax to style templates
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Jira Server uses the old Jira issue view that comes with legacy text formatting. Your current templates are most probably written in old wiki syntax.
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💡 If formatting requires updating – edit and save them manually using the editor.
4. There are some differences in features
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There are some minor differences in terms of user interaction and functionality, mostly in favor of the Cloud solution. Check out the table for a detailed breakdown:
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💡 In case you need help, please get in touch and we'll be happy to introduce your team to Canned Responses.
5. Your global settings will not be migrated
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You will have to set global settings (project and user permissions) anew on your Cloud instance.
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6. We are here to help
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In case you need any guidance or help during your migration process, please do not hesitate to contact us – we'll be glad to help! We'd also love to listen to your organization's specific needs, so we can adjust product development plans.