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We do not collect any personal data. In particular, we do not collect any information about Jira users, issues, values of comments, or any identifiable information about the Jira instance itself.

Data Type

Comments

Context

We collect a few general context values from Jira.

  • License type (evaluation/paid)

  • Type of the issue being commented (Jira Service Management issue or other)

  • Is browser extension used or not

Context parameters do not contain any user-generated data.

Flags and statistics

We collect boolean flags and statistical numbers from the entered data. This applies to data gathered via app components or pages (including configuration and usage pages). For example:

  • App page or panel was opened

  • Comment box was expanded

  • Template was inserted

  • Comment was posted

  • Template filters were used

Flags and statistics do not contain any user-generated data.

User interface and usage

Displaying and interacting with all components and pages added by Canned Responses including:

  • Canned Responses comment box

  • Manage templates dialog

  • Add/edit template dialog

  • Settings pages

  • Statistics page

Interacting means clicking on the components or changing their state.

Note

Please note that there are more sub-processors listed on this page and those that apply to all products should be taken into consideration for the Canned Responses app as well.