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Without browser extension

With browser extension

The Canned Responses section is located in a separate editor box, above the Activity section.

The Canned Responses section is located directly in the native Jira comment box, in the Activity section.

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Why is the extension needed?

This is due to a limitation of Jira Cloud, which allows apps to occupy only certain areas within the user interface. Unfortunately, it’s not possible to add elements directly to fields like comment boxes.

To overcome this limitation and provide our customers with additional value, we've created this browser extension for Canned Responses. For this reason, we strongly recommend you install the free browser extension for Chrome, Edge, or Firefox.