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Without browser extension | With browser extension |
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The Canned Responses section is located in a separate editor box, above the Activity section. | The Canned Responses section is located directly in the native Jira comment box, in the Activity section. |
Why is the extension needed?
This is due to a limitation of Jira Cloud, which allows apps to occupy only certain areas within the user interface. Unfortunately, it’s not possible to add elements directly to fields like comment boxes.
To overcome this limitation and provide our customers with additional value, we've created this browser extension for Canned Responses. For this reason, we strongly recommend you install the free browser extension for Chrome, Edge, or Firefox.
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Feature | Without browser extension | With browser extension |
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Using the templates in Jira's comment box and description field directly |
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Transition screen support | ||
Smart Suggestions | ||
Signatures | ||
Scheduled comments | ||
Replace response | ||
Permissions and template visibility settings | ||
Mentioning | ||
Jira Service Management Queues support (bulk actions) | ||
Insights | ||
Inserting initial template | ||
Favorite responses | ||
Export/Import templates | ||
Dynamic variables | ||
Automated Actions | ||
Adding an internal note, replying to a customer (in Jira Service Management), or leaving a comment (in Jira Software) | ||
Adding a description in the issue view | ||
Support attachments |
How can I install the extension?
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