If you need assistance resolving any issues, please submit a support request. Our team is always happy to assist. After receiving a support request for our JSU for Jira Cloud app, our team aims to respond within 24 hours, excluding weekends and public holidays. Our support policy is to assist our customers as quickly as possible. We will not be responsible for any delays caused by the customer or reasons beyond our control. Alternatively, you can reach us by email.
Service Level Agreement (SLA)
Our Product Support SLA covers our products only. For details on our SLA, refer to the Marketplace Partner Program.
Troubleshooting problems with our apps
Help with issues during installation
Help with issues during upgrades
Information about functionality if not described in the documentation
Investigating for configuration and/or workarounds
Support does not include
Non-Appfire Product support
Support for Atlassian application issues
Support cases for older app versions that are only compatible with Jira versions that have reached end-of-life
Feedback & feature requests