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Overview

Configuring your channel notifications guarantees seamless alignment within Slack's interface for you and your team.

Prerequisites

  • You must invite the Integration+ bot to the channel you are configuring.

  • The bot can be added to public or private channels.

Example use cases

  • Notifying the operations teams of production incidents.

  • Keeping track of priority support issues.

  • Finding issues that need to be assigned.

On this page:

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Adding the bot to your

channel(s)

channels

Jira Integration+ bots can be added to public or private channels.

Jira Integration+ bots can be added to public or private channels.

Use one of the following ways to add Jira Integration+ to your channel:

  1. Mention @Jira will add the bot as an app to the channel.

  2. Invite them using the Slack /invite commandType /invite @Jira Integration Plusin the channel.

  3. Mention @Jira Integration Plus and click Add to channel.

  4. Add the bot with the Add App Slack channel feature (in the Integrations tap after clicking the channel name).

Accessing your bot's configuration

There are three convenient ways to access a channel bot configuration.

  1. Click the Configure button tisplayed displayed when you first add a bot to a channel.

  2. Type jira configure as a message into the channel you want to configure.

  3. Type the /jira-plus configure message into the channel you want to configure.

Image of the configure buttonImage of the configure channel button in slack

Configuring your bot

  • The following configuration options are for channels, not personal notifications.

  • You are not required to configure your bot, but doing so will unleash its full power.

Configure Notifications

Click the Configure button to access your channel's notification options.

Image showing the configure button in slack

Projects, Issue Types, and Priority

  1. Start typing in each field. The bot will respond with suggestions based on the text you enter.

  2. You can select multiple projects, issue types, and priorities. The bot will monitor Jira and generate notifications based on these channel settings.

Image showing configuration modal in Slack

Advanced

Features

features

  1. Click the Advanced Settings button to toggle to JQL mode.

    • The following view allows granular control with JQL syntax.

    • You can enter any valid JQL syntax into the first text box.

Image showing JQL based filters Advanced Settings

Image showing the JQL modal in Slack

Ignore specific user updates

.

  • This configuration allows you to enter user values to ignore.

  • If the user in this set adds an update in Jira, their action will be ignored, and no notifications will be sent to this channel.

Issue

Transitions

transitions

  • This configuration allows notifications based on issues transitioned between Jira status values.

Image showing 'Notify Channel When' options

  • The following sections are based on the base notification settings.

  • Click individual Jira actions under Notify channel when... to which this channel's bot should react.

Select

Delivery Frequency

delivery frequency

You can configure the channel's bot to respond to Jira actions individually, immediately, or at intervals. Interval settings allow messages to be bundled and displayed together.

Image showing Delivery Frequency Dropdown

Set

Output Location

output location

You can control where the channel displays bot notifications either directly in the channel or in a daily consolidated thread.

  • When the location is set to channel, any notification is displayed directly in the configured Slack channel.

  • When set to thread mode, the bot creates a daily thread message and updates the summary information when notifications are triggered.  

  • Save your settings, and your new notifications will start in thread mode. 

Note: In thread mode, the thread notification won't appear in everyone's Slack window, so your team must look at the thread to see your updates. This is how Slack works with threads, so balance space with ensuring everyone sees the update.

Output

Format

format

You can configure the bot-message format to be one of the following:

Standard is the default channel message format.

Image showing the Hide configuration link in notifications

Quick

Create Settings

create settings

Click the Configure button from the main channel configuration screen to access quick create settings.

Image showing the configure button in Quick Create options

Additional

Settings - Enable User Override

settings - enable user override

If not all Slack users have a corresponding Jira user, you can set the channel to create Jira tickets for a specific designated user.

  1. Click Authorize with Jira to authenticate your individual Jira account and create tickets for every user in the channel.  

  2. Click Allow to authorize your Jira Integration+ bot to access your Jira instance.

  3. Once saved, you can reset this configuration at any time.

Image showing Additional Settings 'Enable User Overrride'

Removing a bot from a channel

Use one of the following ways to remove the Jira Integration+ from your channel:

  • Use the /remove or /kick command.