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| id | k6bthk4se78 |
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| title | TTS |
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| alignment | left |
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| On-Prem | | link | https://appfire.atlassian.net/wiki/spaces/TTS/pages/46727207/How+to+Set+a+Notifier+for+an+SLA |
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| link | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35881090/Set+a+Notifier+for+an+SLA |
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| width | 84 |
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This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above. |
1. On the SLAs page, click 
in on the row of the SLA for which you want to set up a notifier.
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All time values must be in the Jira time format (i.e., 1d 2h 30m). |
4. Check the Repeat every... box to get notifications at the intervals you define until the issue reaches the SLA target.
5. Check the Stop repeating after... box to stop sending notifications after a certain number of notifications are sent. If you don’t configure this option, you’ll continue to receive notifications even after your SLA is sentbreached.
6. Tick the Enable working calendar box if you only want TTS to send notifications during working hours.
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TTS offers a flexible way of creating dynamic email content. Click here to find out how templating works and the potential parameters you can use. |
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Please note that it is essential to have the related permissions before creating a TTS notification for a specific SLA. The person responsible for creating the notification must have the necessary authorization to access the relevant issues related to the scope of this SLA. |
b. Send a Slack message – Add the Slack webhooks URL and, if desired, customize the Slack message.
c. Fire an event – If you want to fire an event, you can simply select it here. The issue's selected event will be fired at the time of notification.
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