Problem Statement
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Problem statement
This article explains how to handle the error message (mentioned in the succeeding section) when the custom fields are not
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created
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or copied
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while using Create on Transition or Update on Transition
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respectively. The solution suggests ensuring the custom field name
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not
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having any leading
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or trailing spaces.
Error
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message
| Code Block | ||||
|---|---|---|---|---|
| ||||
ERROR: Custom field: 'XXXX' not found. Field was ignored. |
Environment
| Application | Jira |
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Cause
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| bgColor | #f9ecc5 |
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Custom field name
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(s) with leading or trailing spaces is ignored during the transition
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leading to the mentioned error.
Solution
Remove the leading /or trailing spaces from the custom field name by performing the following the below steps:
- Goto Navigate to Jira application's Cogwheel
→ Fields → Custom fields → The custom field name → Edit.Check s > Issues. - In the left sidebar, click Custom fields under the Fields section.
- In the list of custom fields, navigate to the required custom field and click > Edit.
- In the Field Name, verify if there are any leading /or trailing spaces in the name. If so, remove the spaces and save update the custom field.
See the below following image for a custom field name which that has trailing spaces.:
