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Overview

You can install Integration+ with just a few steps. The setup is a one-time process that lets your team start immediately. You
Excerpt

This article explains how to install and connect HelpDesk+ for Slack as an admin.

On this page:

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Prerequisites

  1. You must be a Jira admin to install.

Info
Not everyone is

If you are not a Jira admin,

so we get that. Contact

contact your Jira

admin and

admin and send them the information in this document to get them started.

Step-by-step guide

NOTES

  • You can only establish one Jira connection to one Slack workspace. If you need to connect Jira to multiple workspaces, please contact support@appfire.com to discuss

our

  • Enterprise options.

  • The user used for the initial connection will dictate the Jira access available when using the Bot.

  • The user must have Slack permissions to add a bot to the workspace.

info

  • We do not recommend configuring Jira Service Management projects and non-JSM (

e.g.,

  • such as Jira Core or Jira Software) projects simultaneously. While

we will allow you to do so

  • it is allowed, permissions may not work correctly in Jira Service Management projects.

Download the app from Atlassian Marketplace

  1. Go to https://marketplace.atlassian.com and enter /apps/1224706/helpdesk-ai-powered-slack-support and search for HelpDesk+ for Slack in the search field.

  2. Select your hosting type (Cloud or Data Center) and click the Try it free button.

    • For Cloud customers, choose your Jira instance from the dropdown menu and click the Start Free Trial button. This will redirect you to Manage Apps in your Jira instance. Look for a notification in the bottom left corner indicating that HelpDesk+ for Slack Integration+ is being added.

    • For the Data Center, you will be redirected to my.atlassian.com, where you will generate a license and be presented with installation instructions.

    After installation, click

Configure the app

  1. Click Get Started on the notification or Configure on the Manage Apps entry after installation.

  2. Click the Copybutton, then and select the Go to the Application Links button.

Info

The experience looks slightly different here for Cloud and Data Center.

Image showing try for free button in the Atlassian MarketplaceImage AddedImage showing that slack Integration plus for Jira is being addedImage AddedImage showing the copy button and Go to application links buttonImage Added

Cloud

a. Click

the

Create link

button

, leave the Direct application link option selected, paste the application URL (typically https://account.nextup.ai),

then

and click Continue.

b. Review the link,

leave the

select I am an administrator

box checked

, and click Continue to proceed. Skip to Step

8 below

3.

Create link modalImage Added

Data Center

a. Click

the

Create link

button

, leave the selection on Atlassian Product, paste the application URL (typically https://account.nextup.ai), and click Continue.

If you are on an older version of Jira Data Center, you must paste the application URL before clicking Create new link.

Jira 9, after clicking Create linkImage Added

  1. You will be redirected back to Jira. Click

the

  1. Allow

button

  1. to grant permission for the integration.

  2. Select the correct Slack account or workspace and click Accept and Continue. 

  3. Complete the Slack authentication steps as prompted.

  4. Choose the HelpDesk+ application by clicking Add to Slack. 

  5. Grant HelpDesk+ permission to access your Slack workspace by selecting Allow. 

  6. Congratulations! HelpDesk+ has been successfully installed and integrated with your Jira instance.

Image showing try for free button in the Atlassian MarketplaceImage RemovedImage showing that slack Integration plus for Jira is being addedImage RemovedImage showing the copy button and Go to application links buttonImage Removed

Cloud:

Create link modalImage Removed

Data Center:

Jira 9, after clicking Create linkImage RemovedJira 8, paste URL before clicking Create new linkImage Removed

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