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This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here. |
Canned Responses Pro and HelpDesk+ have joined forces to streamline your support workflow, saving you hours and ensuring consistent, helpful communication.
What is HelpDesk+?
Say goodbye to context switching! HelpDesk+ bridges the gap between Slack and JSM, equipping your team Jira Service Management, allowing users to request and manage tickets directly within Slack and equipping teams with an AI-powered chatbot directly within Slack. Here's what HelpDesk+ offers:
Frictionless Support for Customers: Users can seamlessly request support from Slack channels, boosting customer satisfaction.
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Cost-Effective Efficiency: Translate saved time into significant cost savings throughout the year.
How does it work with Canned Responses Pro?
Once After installing both apps are installed, and enabling the Canned Responses Pro integration is enabled, agents will see Canned Responses Pro templates will appear on the “Add a comment” screen. Once the agent selects a template, the comment box will be automatically populated. Then, the agent can , Slack users can easily access the full list of templates from both platforms. On the 'Add a comment' screen in Slack, users will find an option to view the entire template list. Once selected, a menu will display all available templates, allowing users to choose and populate the comment box with the desired template. Users can then proceed to edit or submit the message as usual.
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Please note that, at present, the Insights feature of Canned Responses Pro does not track or count the canned responses used through this integration. |
Requirements and Configuration
This integration feature is available for Jira Service Management for Jira Cloud. To use this feature, you must have both HelpDesk+ and Canned Responses Pro Templates for Jira installed in your Jira instance and HD+ configured in Slack.
The integration is disabled by default. To activate it:
Go Navigate to HELPDESKyour HelpDesk+ Settings from the sidebar in the Nextup.ai account portal.
Navigate to Plugins, and check the box next to Show Canned Responses (Jira Cloud only).
Click Save Settings.
Want to learn more?
Check out the HelpDesk+ documentation.
Install HelpDesk+ from the Atlassian Marketplace.