This page will guide you through the process of installing Visibility for Confluence Server.
Switching Between Atlassian Licenses and ServiceRocket Licenses
Switching from a ServiceRocket License to an Atlassian LicenseSwitching from an Atlassian License to a ServiceRocket License
Installation
There are two methods of installation:
Method | Details |
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Installation using an Atlassian License (a license bought through the Atlassian Marketplace). |
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Installation using a ServiceRocket License (a license bought directly from ServiceRocket)
STEP 1: Install the app
Go to the top right of the page and click on the cog icon > Manage apps
Click Find New Add-ons.
Search for Visibility for Confluence Server.
Click on Install.
Ensure the add-on is installed successfully.
STEP 2: Install the ServiceRocket License
Purchase a ServiceRocket license from the ServiceRocket Marketplace and you will be given a link to download the license key.
Go to the top right of the page and click on the cog icon > General configuration.
In the sidebar, under Visibility for Confluence Server, click License.
Upload the ServiceRocket License .keyfile by clicking Choose File.
Click Install.
if your license is valid, it will be displayed under Current License.
To install a Premium edition license, follow the same steps as shown under the ServiceRocket Licensing tab.
Switching Between Atlassian Licenses and ServiceRocket Licenses
Switching from a ServiceRocket License to an Atlassian License
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Go to the top right of the page and click on the cog icon > General configuration
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In the sidebar, under Visibility for Confluence Server, click License.
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Click Uninstall. The ServiceRocket License should now be uninstalled.
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Go to Visibility for Confluence Server and click either Free Trial or Buy Now.
Switching from an Atlassian License to a ServiceRocket License
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Go to the top right of the page and click on the cog icon > Manage apps.
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Remove the license and click Update.
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In the sidebar, under Visibility for Confluence Server Configuration, click License.
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Upload your ServiceRocket License .keyfile by clicking Choose File.
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Click Install.
Frequently Asked Questions
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Why is my app installation taking a long time?
This may happen if you have a large instance and
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upgrade from a previous version. We advise you to wait it out
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if your instance contains large amounts of data
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| title | What does Dual Licensing mean? |
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This app supports Dual Licensing. This means you may choose to use this app by purchasing either a ServiceRocket license or an Atlassian Marketplace license.
If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first.
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I
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Check our KB Article for more help on this topic.
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have questions about purchasing licenses.
If you have questions about our add-on licenses, consult our support team via any
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channels mentioned on our Getting Help page.
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What if the Confluence Instance can not access the Atlassian Marketplace?
MyAtlassian is a site to manage your Atlassian-related licensing and orders. If you have a valid license for the designated add-on, the license key
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will be stored on MyAtlassian.
Copy the license key and manually paste the key into the Universal Plugin Manager:
Go to the top right of the page and click
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the
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Cog icon > Manage apps.
Then, expand the add-on details and paste the license key in the text box.