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The association configuration can be overridden by the Connection configuration. If a configuration does not show the expected behavior, verify that the respective setting on the Connection configuration is enabled.
Guide
Jira
In a Jira issue, look under the Salesforce CONNECTOR FOR SALESFORCE section on the right side of the screen.
If you have the new Jira issue view enabled, click Associate or create a record.
If not, skip to Step 2.Choose the Association you would like want to configure and then click Configure.
The The Configure Association window pops up window opens.
Set the
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options for the chosen Association and
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click Save.
Salesforce
Open a Salesforce Object that has already been associated with a Jira Issue.
In the Salesforce Object, in the Jira Issues panel, click on the drop-down menu for the Association you would like want to configure and choose Configure.
For users of Salesforce Classic
In the Salesforce Object, in the Issues panel, click on Configure for the Association you would like want to configure.
The Configure Association window pops upopens.
Set the desired options for the chosen Association and complete the change by clicking the Save button.
Salesforce LWC
Open a Salesforce Object that has already been associated with a Jira Issue.
In the Salesforce Object, in the Jira Issues panel tiles/table view, click on the drop-down menu for the Association you would like want to configure and choose select Configure.
The Configure Association side panel pops upopens.
Set the desired options for the chosen Association and complete the change by clicking the Save button.