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| excerpt | Get in touch Get in touch via our Support Portal . We've got your back Version Whenever you report a support issue, the first thing to provide is the version number of the following items: JIRA JIRA Add-on Core Connector Plugin ( for JIRA connectors ) JIRA Connector Plugin ( for JIRA connectors ) Salesforce.com Connector Plugin ( for the Connector for Salesforce.com and JIRA ) This information can be found here: Cog Icon > Add-ons In the sidebar, under Atlassian Marketplace , click Manage Add-ons Then click on the desired add-on listing to show the details of that add-on, including the version number APEX Codes Some add-ons feature the ability to use APEX classes and triggers. However we DO NOT support custom APEX codes, other than the ones we provide in the documentation. Error Message(s) If you have encountered an error, please copy the error message and paste it in the message to us. A screenshot of the error page would also be helpful. If you know how to reproduce your issue, kindly also provide the steps so we can replicate it. Logfiles Providing us with a logfile will also be very useful. The server log file atlassian-jira.log can be found in the following location: <JIRA Home>/log |
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