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This article explains how to get retrieve Javascript console logs to debug an issue, when an app the SmartQueues is not rendering data in Jira UI.  

Instructions

1. Open the Chrome browser, preferably, login log in to Jira, and access the concerned intended page. 

2. Access the console logs as explained below:

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   • For Mac: From the Chrome menu bar select View > Developer > Javascript Console as shown below:

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   • For Windows: Press the F12 key and it opens up the Developer panel:

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3. On both the operating systems, from the Developer panel that opens on your screen, select the Network tab. By default, the Developer Tools will load as per the are loaded depending on Dock Side you have selected.

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4. Check if the Disable Cache option in the Network tab toolbar is selected to prevent caching of resources for this specific page.

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5. Select the Console tab.

6. Click on the gear icon to open the Console console settings.

7. Check the box next to the Preserve log and Log XMLHttpRequests.

8. Click the Clear console button() to clear out any existing logs from the console.

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9. Now, reproduce Reproduce the issue that you are experiencing while the console is open.

10. Right-click anywhere in the console area, select Save as, and save the file to your computer before sharing with the Support Team.

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