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Overview
When your customers are creating more requests than the ones the teams can resolve, your queues are creating a debt. And this debt means that requests take longer to be resolved, so it impacts in an increase of SLA breaches, bad reviews and customers less happy 😞
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This gadget is multi-project, so you can report across your whole portfolio of projects |
This gadget displays the number of requests created and resolved from specific queue of your service desk over a period of time:
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The datasource, where Current indicates the Jira Service Management cloud instance where the app is installed.
Data based on either
TheJQL (Jira Query Language) query or filter to filter the list of issues (see the JQL documentation). For example, to list all the issues of the project Teams in Space use the clause
project = "TIS”. Remember that the gadget returns dynamically the query results, which are not fixed and
could change over time.
Or the projects and queues where the data comes from, remember that SLAs can be found in Service Desk projects.
The period of time you want to display statistics of the requests.
Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration
Integrations
(see
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We are working on our growing catalog of Dashboard Gadgets: KPIs and Metrics and Dashboard Integrations: DatasourcesSupported Products, but contact us you want us to expedite a specific one, visit our Help Center.
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This gadget appears in the following dashboard: IT Service Management Team template (see IT Service Management Team dashboard).
See also
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