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title(y) What is expecting you after migrating into Time to SLA app?


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  • More advanced SLA configuration
    • Date fields as start/end or deadline for SLAs
    • Pause on any statuses
    • Reset by any issue fields or custom fields
  • Perfect visualization of your metrics
    • Dynamically counting Time to SLA fields
    • Detailed SLA panel on issues
    • Excel report
    • Large and appealing selection of SLA gadgets
  • Strong notification module
    • Notify your users before or after a certain amount of time from SLA deadline
    • Recure your notifications until your team satisfy SLA notification
    • Customize your notification templates with using SLA metrics and any other fields from Jira
    • Freely select recipients from assignee, reporter, user field etc.
  • Full blown calendar module
    • Multiple working intervals per day
    • Recurring holidays
    • Half days to set custom working interval for specific days
    • Time zone selection for global support
  • In-depth search functionalities
    • Search with remaining time, overdue time etc
    • Search for met, exceeded or progress SLAs
  • and a dedicated team thriving to improve your experience


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How you can migrate your SLAs into Time to SLA Plugin?

  1. Redefine your JEP calendars in Time to SLA → Calendars page
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  2. Redefine your JEP SLAs in Time to SLA → SLA Configuration page
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  3. By default all active SLAs on issue will be displayed in SLA Panel. 
  4. You can also define additional SLA fields in Time to SLA → Custom Fields

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  5. Once your all SLA configurations are complete navigate to Time to SLA → SLA Generation for existing issues and execute a system-wide SLA regeneration. This is a single time operation and it will calculate SLAs for all your existing issues.
  6. You are ready to go!