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This page is about Chat for JSM Cloud. Using Server or Data Center? Click the Server button abovehere. |
Integrating WhatsApp Business makes interacting with customers easy by providing tools to automate, sort, and quickly respond to messages. It's also intended to feel and work just like WhatsApp Messenger. You can use it to do everything that you're used to doing, from messaging to sending photos.
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If you don’t have WhatsApp Business, we highly recommend you visit the official website to learn more about it. |
We've summarized how to set up with Chat for JSM empowers your clients to submit their queries directly via WhatsApp, while enabling your support teams to manage those requests seamlessly within Jira.
This integration requires configuration on both ends: you will need to create an app on the Meta side and incorporate the required parameters from that app into the Chat for JSM settings in your Jira.
On this page:
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Video guide: Create and test your WhatsApp Business app
Watch the 1-minute video below to see how you can create and test your WhatsApp Business app.
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Below is a summary of the setup process for the WhatsApp Business Platform by Meta |
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. For more detailed instructions, refer to the official Meta guide |
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To Get Started:
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Prerequisites
Ensure that you are registered as a Meta Developerdeveloper to access the WhatsApp Business platform.
Enable two-factor authentication for your account.
Step 1: Create a Meta
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app
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Go to http://developers.facebook.com > My Apps > Create App.
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Find the
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Business
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type and follow the prompts on your screen.
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Locate the WhatsApp product on the newly created app's dashboard and click Set up.
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Next, you will see the option to select an existing Business Manager (if you have one) or, if you would like, the onboarding process can create one automatically for you (you can customize your business later, if needed). Make a selection and click Continue.
Tada! 🎉 Your Meta App app with the WhatsApp product has been successfully is now created!
Step 2: Send a
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test message
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On the API Setup (former Getting Started
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) tab, select your WhatsApp number, if any, or test phone number in the From field.
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Add the phone number you would like to message in the To field.
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Click Generate access token at the top if the field is currently empty.
Click Send Message to send the first message
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.
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That’s it! You have just sent a test message! 
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Step 3: Enable live mode
To integrate your WhatsApp Business app with Chat for JSM, your app must be set to Live mode.
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Please note that there are additional steps required to use WhatsApp Business, including
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getting application approval, adding your privacy policy link and business phone number, obtaining user opt-in, and adding pricing and payment.
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Next
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steps
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System User Access Token |
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Phone Number ID |
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App Token |
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Step 2: Set up the integration with Chat for Jira Service Management |
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