Overview

Excerpt

This article explains how to provide administrator access to HelpDesk+ for Slack.

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Table of Contents

Step-by-step guide

Go to https://account.nextup.ai (or your custom URL if self-hosted).
Go to Security under Workspace.
Enable the Restrict Account Access toggle.
Select the users who can manage channel configurations. Don Don't forget to add yourself (if applicable).
Save settings.

A user requests access to your administrators' group.
Your current administrators You will receive a message notification in Slack
The administrators click the Allow button to allow access.
We notify the when access is requested.
Click Allow to allow access. A notification is sent to the requestor in Slack.

Info
New users added via this process will be visible in the administration list for administrators.