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In order to configure these new features, the gadget provides new setting options:
Setting | New options – description |
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Values | New values based on the Service Management SLA fields are available. For each SLA field, the available options are:
In all the cases, only the issues with the SLA completed are considered, and only the last cycle is included in any computation. |
Values | The field Satisfaction and custom values based on satisfaction can be used as values. You can display average, min, or max values based on customer satisfaction. |