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2024 Releases

6.6.1

November 7th

• Support tickets with attachments will now show a link to those attachments in Slack.

• Added warning when attempting to work with JSW and JSM projects simultaneously.

• Fixed bug where emoji creation would fail when Description was a required field.

• Fixed issue where users being presented with a broken agent ticket closing experience.

6.5.1

October 1st

• Fixed issue where it was possible to get into an infinite loading pattern when creating tickets.

6.5.0

September 25th

• Added an option to show all transition screens (rather than skipping screens with no required fields). This option can be found on the account portal (typically account.nextup.ai)

• Added support for field descriptions in JSM projects.

• Fixed a bug that caused Slack to unfurl URLs in some Approval and CSAT messages.

• Fixed a licensing issue affecting some trial customers.

6.4.0

September 12th

• Fix a Slack app home tab issue that prevented the Create button from appearing when a service project contained no requests.

• Fixed an issue that allowed customers to see internal comments in rare cases in DC environments.

6.3.1

August 26th

• Security fixes

6.3.0

August 20th

• Added the comment screen to customer transitions in Slack

• Fixed bug with emoji quick create when request screen had no description field

• Small bug fixes

6.1.0

May 30th

• Standardized signature for issues created from Slack

• Small bug fixes

6.0.0

May 14th

• Messages are now correctly synced if a request is created from within a thread in a support channel

• [Server-only Issue] "Raise on behalf of" field now functions correctly

5.17.11

• Updated help documentation links to use shortlinks

5.17.0

29 Feb 2024

• Security fixes

• HelpDesk+ will now prompt the user that we do not support Canned Response templates that include an attachment.

• When adding a comment from the Home Tab, you will now be able to select whether the comment should be internal or external

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