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Warning

This feature is now available by default. Contact our Support Engineers Before starting the migration, you must contact Support to schedule a migration window if needed to allow faster turnaround time on any arising issuesand get guidance.

This page outlines the steps to migrate your Connector data from Jira Server to Jira Cloud. A migration is required due to the dissimilarity of data storage between these two platforms.

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At the end of this guide, you will have:

  • Upgraded your Jira Server connector so that you can access the data exporter.

  • Produced an export file of the Jira Server connector.

  • Imported the export file into your Jira Cloud connector.

  • Configured your Jira Cloud connector settings.

Current Product Version

Platform

Target Product Version

Platform

Available App Migration Path

License Migration

Notes/Consideration

Classic Connector for Salesforce & Jira

Server

Connector for Salesforce & Jira 

Cloud

Migration Path is available

Needed

  • Understand the feature differences between the connector for Jira Server and Jira Cloud.

  • Allocate time for a test migration to understand the steps required to migrate data and complete re-configuration.

  • This guide assumes you have successfully migrated your Jira Server data into Jira Cloud, per Atlassian's instructions.


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  1. In Jira Server, ensure the connector is up-to-date. We recommend version 7.2.17 or newer (You can refer to the marketplace version for the most current level of support)using a minimal upgradable Jira version or a newer one. To check:

    1. Visit Add-ons > Manage add-ons.

    2. Find 'ServiceRocket Salesforce.com Connector Plugin' from the list.

    3. Expand the section to see the version.

    4. If you need to upgrade to the latest version, click Upgrade.

  2. Export the connector data:

    1. In the Add-ons administration page, click Export from the Cloud Connectors section.

    2. On the Data migration page, ensure 'Salesforce.com' is selected.

    3. Click Export. A process will be initiated in the background to produce the export. Click the refresh icon to fetch the latest status.


    Note that it may take a few seconds (or up to a few minutes, depending on the size of your instance) to complete. If successful, you should see a table like below:



  3. Click Download. Save the zip file for the the next step.

  4. Switching to Jira Cloud, import the zip file to the Cloud Connector.
    Follow the steps in Step 3 - Importing to the New Connector.

  5. The Jira Cloud connector comes with an app package. Install and configure Salesforce features by following the steps in Step 4 - Configuring Salesforce.

  6. Done.

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