Here is a list of predefined structures that are used throughout SIL™, usually with specific routines. Not enough for you? You can also define custom structures. Check our example in the Syntax section and roll your own.
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Name | Routine Usage | Field | Type | |
|---|---|---|---|---|
JSlaCompletedCycle | startTime | date | ||
stopTime | date | |||
breached | boolean | |||
goalDuration | number | |||
elepsedTime | number | |||
remainingTime | number | |||
JSlaInformation | name | string | ||
completedCycles | JSlaCompletedCycle | |||
ongoingCycle | JSlaOngoingCycle | |||
JSlaOngoingCycle | startTime | date | ||
breachedTime | date | |||
breached | boolean | |||
paused | boolean | |||
withinCalendarHours | boolean | |||
goalDuration | number | |||
elepsedTime | number | |||
remainingTime | number | |||
JSMApproval | approvers | JSMApprover [] | ||
canAnswerApproval | boolean | |||
completedDate | date | |||
createdDate | date | |||
finalDecision | string | |||
id | integer | |||
name | string | |||
JSMApprover | approver | JUser | ||
approverDecision | string | |||
JSMAssetsObject | (used with asset custom fields) | workspaceId | string | |
globalId | string | |||
id | string | |||
JSMAttachment | created | string | ||
filename | string | |||
mimeType | string | |||
size | string | |||
JSMComment | attachments | JSMAttachment [] | ||
author | JUser | |||
body | string | |||
created | string | |||
id | integer | |||
isPublic | boolean | |||
renderedBody | string | |||
JSMCustomerRequest | actions | JSMCustomerRequestActions | ||
attachments | string [] | |||
comments | number [] | |||
createdDate | date | |||
currentStatus | JSMCustomerRequestStatus | |||
issueId | integer | |||
issueKey | string | |||
participants | JUser [] | |||
reporter | JUser | |||
requestTypeId | integer | |||
serviceDeskId | integer | |||
slaIds | number [] | |||
status | JSMCustomerRequestStatus [] | |||
JSMCustomerRequestActions | addAttachment | boolean | ||
addComment | boolean | |||
addParticipant | boolean | |||
removeParticipant | boolean | |||
JSMCustomerRequestStatus | status | string | ||
statusCategory | string | |||
statusDate | date | |||
JSMFeedback | rating | number | ||
comment | string | |||
type | string | |||
JSMKBArticle | content | string | ||
excerpt | string | |||
source | string | |||
title | string | |||
JSMQueue | fields | string [] | ||
id | integer | |||
issueCount | integer | |||
jql | string | |||
name | string | |||
JSMRequestType | description | string | ||
helpText | string | |||
iconId | integer | |||
id | integer | |||
issueTypeId | integer | |||
portalId | integer | |||
name | string | |||
JSMServiceDesk | id | integer | ||
projectId | integer | |||
projectKey | string | |||
projectName | string | |||