| Button handy |
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| blank | false |
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| color | #0052CC |
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| name | Cloud |
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| link | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Define+an+SLA |
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| width | 84 |
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|
| Button handy |
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| blank | false |
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| color | #EBECF0 |
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| name | On-Prem |
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| link | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Define+an+SLA |
|---|
| width | 85 |
|---|
|
| Panel |
|---|
| panelIconId | atlassian-info |
|---|
| panelIcon | :info: |
|---|
| bgColor | #F4F5F7 |
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|
This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above. |
| Note |
|---|
In January 2024, we're introducing a brand-new SLA configuration page! You’ll be able to revert to the old page for 3 months – explore and transition at your pace. |
This page contains step-by-step instructions on how to create an SLA on Time to SLA for Jira Cloud.
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| Panel |
|---|
| panelIconId | atlassian-light_bulb_on |
|---|
| panelIcon | :light_bulb_on: |
|---|
| panelIconText | :light_bulb_on: |
|---|
| bgColor | #FFFAE6 |
|---|
|
Click here to learn more about Calculation Methods. |
| Anchor |
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| critical-zone |
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| critical-zone |
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|
7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from
blue to
orange. (
Learn more about the SLA Panel here.)
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