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Overview

If you're utilizing plugins that aren't supported by our product, you may need to restrict certain issue types from being created through our solution. This feature enables you to make the most of our solution while accommodating unsupported plugins.

This feature doesn't entirely prevent these request types; it simply stops you from creating new issues of these types. You can still set up agent channels for these issue types.

On this page:

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Block issue creation

  1. Go to the account portal.

  2. Navigate to yourHelpdesk+ settings tab.

  3. Scroll down to the Block Issue Creation section.

  4. Click Add Configuration.

  5. Select a service desk.

  6. Choose the request type you want to block and click Submit.

  7. Save your settings.

Image of Blocked request type panel

Hiding blocked request types

When you toggle Hide, users won't see the issue type as an option when creating a new issue.

Blocked Request Types IT Support hide toggle