Overview

Excerpt

This article explains how to provide administrator access to HelpDesk+ for Slack.

On this page:

Table of Contents

Configuring

Step-by-step guide

Go to https://account.nextup.ai (or your custom URL if self-hosted).
Go to Security under Workspace.
Enable the Restrict Account Access toggle.
Select the users who can manage channel configurations. Don Don't forget to add yourself (if applicable).
Save settings.

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The user attempts your .

The system tells users that access is restricted and allows them to request access.

The user clicks to Approving

A user requests access to your administrators' group.

Your current administrators message

The administrators click the Allow button to allow access.

We notify the

when access is requested.
Click Allow to allow access. A notification is sent to the requestor in Slack.

Info
New users added via this process will be visible in the administration list for administrators.