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Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches: |
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Use the
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Create Request
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message action
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From any chat, select a message you want to turn into a support request.
Click
.Select
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Create Request. You may need to click More Actions > at the bottom.
Chat with the Bot
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Go to the
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HelpDesk+ channel in Teams.
Enter create request and send it.
Select from the
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suggested support requests or select
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Not seeing the ticket you need?
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Use the “Create Request” button in the app’s compose action
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Navigate to the chat
Click on the three dots button located below the message input field
Select the HelpDesk+ Icon
Select the “create request” button
Search for an Issue Type from message compose
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Navigate to the chat
Click on the three dots button located below the message input field
Click on the Helpdesk+ Icon
Search for specific issue type or write “support”
Once the correct issue type is displayed, click on the issue type card
Fill out the required fields and then click “submit”
Use the “Create a Request” tab in the app
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Switch to the HelpDesk+ Chat or open the App
Click on the Create a Request tab at the top of the application
You will be presented with the same issue types you have access to in the Jira Help Center
Find the “Create request” button in the app’s “My Requests” screen
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When viewing the “My Requests” tab in the app, find the “Create request” button in the upper-right
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Alternatively, you can enter your request, and the bot will find the relevant request type.
Example: typing ‘I need help with a password reset’ might suggest Get IT Help, while 'Could I get a new iPhone?' could display Request new Mobile Device.
Once you click the suggested request type, your question will automatically become the summary of the new request.
Use the Create Request button in the header
From the HelpDesk+ channel in Teams, click Create a Request in the header. You may need to click the 4 more drop-down to access this option.
Use the Create Request option from the message field
Click
below the message field in Teams. Click HelpDesk+.
Click Create Request.
Alternatively, you can search for a support request type or just type support and select from the options presented.
