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If the search results are different from your expectations (e.g. no subtasks found, although there are some) this is usually due to the problems with permission configuration. In order to perform correctly, the app must have Browse Project and Edit Issues permissions for all projects searched. |
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Identify access problems
If you see that the indexing progress bar has stalled, you can identify the problematic issues.
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The results should identify projects with incorrect permissions schemes. Proceed with the fixes to the schemes documented in the next section. After completing all the project fixes, contact our support team to arrange reindexing.
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The above query may be slow on large Jira instances. If you’re getting errors:
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Project
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permission scheme
Find the permission scheme associated with the projects on which where the app isn't working correctly (there may be multiple permission schemes to fix for multiple projects).
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Ensure that the project role atlassian-addons-project-access access is there. If not, grant Browse Projects and Edit Issue to this project role.
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