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| excerpt | Purpose On this KB, we will see how to associate a Salesforce Record using an API call. The Association is made using this URL: <BASE-URL>/rest/api/2/issue/<KEY>/properties/com.servicerocket.jira.cloud.issue.salesforce.associations This is the Jira endpoint that stores the association (entity property) There is a known limitation with Jira entity properties. This is due to a storage hard limit imposed by Atlassian Jira Cloud (maximum of 32Kb of data per issue). This roughly translates to 300 associations at most, so we are setting a recommended maximum here. More information about this limitation can be read here: Entity properties Answer Please use the following URL: <BASE-URL>/rest/api/2/issue/<KEY>/properties/com.servicerocket.jira.cloud.issue.salesforce.associations Replace the <BASE-URL> with your Jira Cloud base-url and <KEY> with your JIRA-issue-key. The following is a sample of the JSON payload to migrate/store the associations (for 1 associations): { "associations": { "<SOID>": { "son": "Case", "viewOnly": false, "autoPush": true, "autoPull": true } }, "ids": "<SOID>>", "types": "Case" } Replace <SOID> with the Salesforce Id to be associated. For multiple associations (2 associations), you can use the following JSON body: { "associations": { "<SOID1>": { "son": "Case", "viewOnly": false, "autoPush": true, "autoPull": true }, "<SOID2>": { "son": "Case", "viewOnly": true, "autoPush": false, "autoPull": false } }, "ids": "<SOID1> <SOID2>", "types": "Case" } For the following example we will use the Postman app https://www.postman.com/ use a PUT request (with postman) Authenticate to your Jira Cloud using API token https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/ You can create the API token in your Jira cloud instance using this URL https://id.atlassian.com/manage-profile/security/api-tokens Run a PUT request to <BASE-URL>/rest/api/2/issue/<KEY>/properties/com.servicerocket.jira.cloud.issue.salesforce.associations with the following payload (replace SOID with Salesforce ID) In the postman Body section add the following code: { "associations": { "<SOID>": { "son": "Case", "viewOnly": false, "autoPush": true, "autoPull": true } }, "ids": "<SOID>>", "types": "Case" } Next select JSON from the drop down menu Access the <BASE-URL>/rest/api/2/issue/<KEY>/properties/com.servicerocket.jira.cloud.issue.salesforce.associations on your browser and you should be seeing the associations, similar to the image bellow: One thing to note is that the associations may not appear immediately on the UI. This is because cache is at play here. The associations are stored on the property-entry, but the associations will only appear on the UI after around 20 minutes. This is normal and expected, so it may take a little while for end-users to see it on the Jira issue. |
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