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\uD83E\uDD14 Problem

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Status
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titleConfluence Cloud

How can I disable the Comala Document Management default email notifications, such as page assigned, page unassigned, etc., can’t be disabled.

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(info)  Information

Only custom notifications created through ?

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(info)  Information

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The default email notifications cannot be disabled for the Comala Document Management app in Confluence Cloud.

Custom notifications (including custom emails) created using workflow triggers can be managed in Comala Document Management Cloud app by editing the workflow template.

Workaround

If necessary, global email notifications can be disabled for the

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Confluence site for Confluence - this includes email notifications for all the apps. Custom email notifications for Comala Document Management Cloud events can be created using workflow triggers added to an applied workflow.

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Disable Confluence Cloud email notifications

As a global administrator, navigate to

  • Global Administration

  • Configuration

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  • uncheck the Email Notification checkbox

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  • choose Save configuration changes

Custom email notifications

Email notifications are created using workflow triggers. These can be modified or removed according to the

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needs.

Here is an email trigger example :for a workflow state expiry, where the state has an added due date.

Code Block
"triggers":
[
   {
      "event":"on-expire",
      "actions":[
         {
            "action":"send-email",
            "recipients":[
               "@watchers",
               "@creator",
               "@lastUpdatedBy"
            ],
            "notification":{
               "subject":"${content.title} has expired",
               "title":"${content.title} has expired",
               "body":"Hello, ${content.link} in the ${content.space} space has expired and needs to be reviewed"
            }
         },
         {
            "action":"set-message",
            "type":"info",
            "title":"Expired",
            "body":"The page has expired",
            "tags":"state",
            "mode":"autoClose"
         }
      ]
   }
]

The recipients and the text details can be modified according to the customer’s needs.

Product documentation

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labelskb-troubleshooting-article
cqllabel in ( "cdm-troubleshooting" , "cdm-product-confluence" , "cdm-action-workflow" , "cdm-action-notificate" ) and label = "cloudapp" and type = "page" and space = "SUPPORT"

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