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To help us troubleshoot any performance issues you may have, follow the following steps

  1. Go to

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  1. Settings (

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  1. )> General Configuration > In the sidebar, under Administration, choose Logging and Profiling.

  2. On the Logging and Profiling screen, you need to Add a New Entry.

    1. Add net.customware.confluence.plugin.composition as a new entry in Class/Package Name.

    2. Set the New Level to DEBUG.

    3. Choose Add entry.

    4. Scroll down and choose Save.

  3. Load the page where you are experiencing issues with the app.

  4. Generate the support zip.

Ensure there are no preceding or trailing spaces or any other characters in the net.customware.confluence.plugin.composition string.

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After saving the log file, you may, for any reason, want to disable the logging.

Here's how to do it:

  1. Return to the Logging and Profiling screen.

  2. Locate the net.customware.confluence.plugin.composition entry.

  3. Choose Remove.

Info

The Debug Entry is also removed automatically if the Confluence instance is restarted.