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| Info |
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No configurations (for example workflow or customer field related) will be removed when reinstalling, however, it's always a good idea to perform a backup. |
Install an older version of JSU
Follow the steps to reinstall the app, but install an older version.
| Note |
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You might lose some functionality or potentially re-introduce some bugs that have been fixed in a newer version. Generally, it is not a good idea to downgrade JSU. If you have Configurations saved any configuration with a newer version of JSU, the configuration might not be compatible with an older version of JSU. ( We provide only compatibility for updates of JSU). |
Bean dependency problems with messages in the log file
In rare cases, we have had reports that users received a 404 error message in the browser. Check the log file for messages similar to the following:
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To enable JSU debug messages:
Temporarily (until the next Jira restart)
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Log in as a Jira administrator and go to System > Troubleshooting and Support > Logging & Profiling.
Locate and select Configure logging level for another package.
Enter:
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| Code Block |
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ch.beecom.jira.jsu |
Permanently
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Add the following lines to the file WEB-INF/classes/log4j.properties:
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| Note |
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Debug log messages are very detailed. Your log file will grow very quickly, and the performance of the whole system can be affected. We recommend enabling the logging only for a very short time on debug log level. |
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