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Problem statement

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Problem statement

One of the issues you might come across while using Create on Transition is - the Create issue post function not copying the values from the Reporter and/or Assignee field to the newly created issue. This article explains how to address this issue.

Error message

Ignore adding User(User) for user: User does not have Reporter permission to the project SAMPLE

Ignore adding User(User) for user: User does not have Assignee permission to  the project PMNGT

Environment

Solution

According Based to the error that you getencounter, make sure the respective reporter or assignee or the user who is performing the transition has the below following permissions under the respective target project permission scheme:

• Create Issues
• Modify Reporter Reporter and/ or Assignable User
• Assign Issues

Troubleshooting steps

Use the following troubleshooting steps to ensure the reporter or assignee or the user who is performing the transitionare having , have the required permissions as mentioned abovein the previous section:

To verify user permissions: 

1. Navigate to the intended project. 

2. Select Project Settings from the left bottom corner of the screen.
3. From the Settings menu, select the Permissions option.
   1. If
   your issue has a
   1. the error is with the Reporter field,
   verify if
   1. verify if the user
   who is creating
   1. performing the
   issue
   1. transition or
   executing the command has Create Issues,
   1. the reporter, has the Create Issues and/or Modify Reporter
   and Assign Issues permissions (as shown in the below screenshot)
   1.  options as following:
      Image ModifiedImage Added
   Image Removed

Image Removed

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1. 1. If the error is with the Assignee field,

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1. 1. verify if the user performing the transition or the assignee has the Assignable User and/or Assign Issues options as following:
      Image AddedImage Added

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