Page Comparison

Problem statement

One of the issues you might come across while using Create on Transition users reported a common error that they have been noticing. The  is - the Create issue post - function is not copying the values from the Reporter and/or Assignee field to the newly created issue. This article explains how to address this issue.

Error message

User does not have Reporter permission to the project.

User does not have Assignee permission to the project.

Environment

...

Solution

Use the following troubleshooting steps to ensure the Reporter/Assignee fields are copied during the transition:

...

...

Ignore adding User(User) for user: User does not have Reporter permission to the project SAMPLE

Ignore adding User(User) for user: User does not have Assignee permission to  the project PMNGT

Environment

Solution

Based to the error you encounter, make sure the respective reporter or assignee or the user performing the transition has the following permissions under the respective target project permission scheme:

• Create Issues
• Modify Reporter and/or Assignable User
• Assign Issues

Troubleshooting steps

Use the following troubleshooting steps to ensure the reporter or assignee or the user performing the transition, have the required permissions as mentioned in the previous section:

To verify user permissions: 

1. Navigate to the intended project. 

2. Select Project Settings from the bottom the left bottom corner of the screen.Select
3. From the Settings menu, select the Permissions option from the Settings menu.
   1. If
   your issue has a
   1. the error is with the Reporter field,
    Verify if
   1. verify if the user
   who is creating
   1. performing the
   issue
   1. transition or
   executing the command has Create Issues and Modify Reporter permissions (as shown in the screenshot below)
   Image Removed
   Image Removed
4. If your issue has an Assignee field, check for the below permissions.
   1. Verify if the user who is creating the issue or executing the command has Assign Issue permission (as shown below).   Image Removed
   2. Verify if the Assign user has Assignable User permission (as shown below) Image Removed

...

1. 1. the reporter, has the Create Issues and/or Modify Reporter options as following:
      Image AddedImage Added
   2. If the error is with the Assignee field, verify if the user performing the transition or the assignee has the Assignable User and/or Assign Issues options as following:
      Image AddedImage Added

...