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Overview

HelpDesk+ makes it easy for everyone on your team to get needed the support they need.  

  • Users can connect to existing accounts or create new accounts.

  • The We use the user slack Slack email is used to find a matching Atlassian user.

  • Atlassian users can be licensed Jira users or Jira Service Management customers.

On this page:

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Getting Started

  1. Login Log in to Slack.

  2. Navigate to the Apps section.

  3. Click on the HelpDesk app.

Helpdesk plus in the app section of Slack

How it works

The users'

  1. We compare the user's Slack email

is compared

  1. to those in Jira and Jira Service Management.

  2. If a match is found,the user is asked to confirm their account.

  3. If no match is found, the user can create a new account.

  4. Users can search for a different email address if needed.

Existing Jira

User

user or Jira Service Desk

Customer

customer

If an existing account matches the email address, we prompt the user to confirm their account and proceed.

No

Match Found (New Customer

match found (new customer)

If no

JSD

Jira Service Desk or Jira account matches the email address, the user can create a new account or search based on a different email address. 

After the user clicks

the button

Submit, a new customer account is registered and connected to the user in Slack.  This user can now submit requests via Slack.