What to know:
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Overview
Configuring your channel notifications guarantees seamless alignment within Slack's interface for you and your team.
Prerequisites
You must invite the Integration+ bot
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to
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the channel you are configuring.
The bot can be added to public or private channels.
Example use cases
Notifying the operations teams of production incidents.
Keeping track of priority support issues.
Finding issues that need to be assigned.
On this page:
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Adding the bot to your
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channels
Jira Integration+ bots can be added to public or private channels.
Jira Integration+ bots can be added to public or private channels.
Use one of the following ways to add Jira Integration+ to your channel:
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Mention them with the @ directive. Simply typing @ + bot name will add the bot as an app to the channel.
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Invite them with the Slack "/invite" command.
Type
/invite @Jira Integration Plusin the channel.Mention
@Jira Integration Plusand click Add to channel.Add the bot with the
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Add
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App Slack channel feature
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Important: Once the bot is added, you will see the following confirmation message:
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(in the Integrations tap after clicking the channel name).
Accessing your bot's configuration
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There are
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three convenient ways to access a
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channel bot configuration.
Click
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Configure
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displayed when you first add a bot to a channel.
Type
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jira configure
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as a message into the channel you want to configure.
Type the
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/jira-plus configure
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message into the channel you want to configure.
Configuring your bot
The following configuration options are for channels, not personal notifications.
You are not required to configure your bot, but doing so will unleash its full power.
Configure Notifications
Click
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Configure
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to access your channel's notification options.
The following options are available for channel notification configuration:
Projects, Issue Types, and Priority
Start typing in each
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field. The bot will respond with suggestions based on the text you enter.
You can select multiple projects, issue types, and priorities. The bot will monitor Jira and generate notifications based on these channel settings.
Advanced
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features
Click
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Advanced Settings
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to toggle to JQL
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mode.
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The following view allows
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granular control with JQL syntax.
You can enter any valid JQL syntax into the first text box.
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Ignore specific user updates
This
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configuration allows you to enter user values to ignore.
If the user in this set
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adds an update in Jira,
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their action will be
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ignored, and no
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notifications will be sent to this channel.
Issue
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transitions
This
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configuration allows notifications based on issues transitioned between Jira status values.
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The following sections are based
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on the base notification settings.
Click individual Jira actions under
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Notify channel when...
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to which this channel's bot should react
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.
Select
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delivery frequency
You can configure the channel's bot to respond to Jira actions individually
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, immediately, or
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at intervals. Interval settings allow
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messages to be bundled and displayed together.
Set
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output location
You can control where the channel displays bot notifications
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either directly in the channel
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or in a daily consolidated thread.
When the location is set to channel, any notification is displayed directly in the configured
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Slack channel.
When set to thread mode, the bot creates a daily thread message and
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updates the summary information
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when notifications are triggered.
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Save your settings, and your new notifications will start
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in thread mode.
Note: In thread mode, the thread notification
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won't
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appear in everyone's Slack window, so your team
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must look at the thread to see your updates.
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This is how Slack works with threads, so
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balance space with
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ensuring everyone sees the update.
Output
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format
You can configure the bot-message format to be one of the following:
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Standard
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is the default channel message format.
Quick
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create settings
Click
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Configure
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from the main channel configuration screen to access quick create settings.
The follow are all options available for quick create configuration
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Additional settings - enable user override
If not all
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Slack users have a corresponding Jira user, you can set the channel to create Jira tickets
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for a specific designated user.
Click
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Authorize with Jira
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to authenticate your individual Jira account
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and create tickets for every user in the channel.
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Click
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Allow
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to authorize your Jira Integration+ bot to access your Jira instance.
Once saved, you can reset this configuration at any time.
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Removing a bot from a channel
Use
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the
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/remove
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or
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/kick
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command.