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changes.mady.by.user Elizabeth Tai (Unlicensed)

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changes.mady.by.user Miguel Ramon (Unlicensed)

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templateTypetemplate
templateOption{"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"478120153","templateType":"template"}
templateTypeOption{"label":"Confluence template/blueprint","value":"template"}
templateId478120153
excerptSummary Publisher for Salesforce and Confluence configuration mappings page are not showing any values in the drop-down list for Article record type

...

nor in the Article Type Field.  Environment Confluence Cloud Diagnostics Steps Not applicable. Cause User used during authentication process is not a Knowledge User in Salesforce. Workaround Not applicable.   Resolution User used in authentication process needs have the Knowledge User setting enabled on their profile. In Salesforce, follow these steps: Go to Setup In Quick Find, search User Click Edit for the authentication user On the right side, look for Knowledge User and Enable the setting Click Save In Jira, Refresh the Configuration page under Salesforce Publisher
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