This guide explains how to add hashtag filters and view filtered Jira comments in Salesforce.
Jira comments within Salesforce can be filtered by administrators using hashtags, (eg. #jira, #support, #customer_desk).
You can also filter Salesforce comments within Jira.
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On this page:
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Add hashtag filters in Salesforce
In Salesforce, click
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Settings > Setup.
If you are using Salesforce Classic, click Setup located on the upper right pane.Search for
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Package
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and go to Installed Packages.
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Look for
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Jira Cloud for Salesforce
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and click Configure.
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On the
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Configuration screen, scroll down to theComment Configuration section, and click the
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Edit iconnext to Comment Tag Filter.
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Administrators can enter the hashtags they want to filter comments from Jira.
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Tags must be preceded by |
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and separated by a space. |
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Hashtags in Salesforce are case-sensitive. |
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View filtered comments in Salesforce
Filtered comments
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appear in a Salesforce Case based on what hashtags were configured by the administrator (see above).
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In Jira, to add a hashtag to a Jira Issue comment,
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edit the comment and add the hashtag anywhere in the comment
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.
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