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This page will help helps you configure the mappings to allow Connector for Salesforce & Jira to to assign a different user to a created issue.

Guide

  1. Go to Settings > Apps, and then in the sidebar, under Connector for Salesforce, choose Bindings.

  2. Choose your desired Bindings, then click Mapping.

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  2. On the Mapping Configuration screen, choose the Issue Type you

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  1. want to configure.
    For this example, let's choose Task

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  1. Click Mappings.

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  2. The Task to Case field mappings dialog box appears.

  3. In the Jira Field, choose Reporter, and in the Salesforce Field, choose Owner ID.

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  1. Click + Add.
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  2. Once you've clicked the + Add button, click on Map Values.

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  2. In Reporter field, add the username of the account you want to add.
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  3. For the Salesforce Fields Value, you are required to obtain an 18-character Owner ID.
    To get this, write down your 15-character User ID from your Salesforce profile URL:

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  2. Use this tool to make the conversion of the User ID.

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  2. Copy the converted ID, paste it under the Owner ID column, click + Add, then click Save.

    Warning
    Make sure you paste or key in the Salesforce ID exactly as generated, with the correct case (this ID is case-sensitive). and with no spaces before or after the value. For example, 00590002fBnyAAE is not the same as 00590002fbnyaae.

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  2. In Salesforce, create a new case assigned to the designated owner, where the Owner in Salesforce is using the admin username that has already been mapped in Jira.

  3. Create a Jira Issue from Salesforce.

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  2. Back in Jira, you should now be able to see the admin user instead of "Salesforce & Jira Cloud Connector" as the Reporter.

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  2. Go to Salesforce and change the Case Owner to change the case's owner to ensure the add-on can synchronize with the Reporter field

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  1. .

  2. Go back to Jira and Pull the updated changes made in Salesforce.
    You should now be able to see the new changes.
    The user must be manually mapped as well.