Purpose
This article will help you to map the Record Types between Jira and Salesforce.
Answer
Create a "text" custom field
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in Jira.
In Salesforce, go
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to Object Manager
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> Case > Record Types
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> Get the 18-character ID in the URL
Navigate back to Jira, go
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to Apps > Salesforce > Binding > Mapping > Mappings
Click Add and map the text custom field created in step 1
...
to Record Type ID
To get the Record type Id, in Jira navigate to Settings > Issues > Custom fields > Edit
You’d be able to see the ID in the URL
Map the record type id values for the mapping created in step #4