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On-Prem
linkhttps://appfire.atlassian.net/wiki/spaces/TTS/pages/43877032/Create+a+Duration+Custom+Field

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This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above.

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  1. Log into your Jira account.

  2. Click Time to SLA in the header menu to see the TTS menu, and then select SLA Fields.

  3. Click Add Custom Field > TTS - Duration Field, and the New TTS - Duration Field screen will pop up.

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  4. Enter a name for the duration field.

  5. Click Save.

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  6. The duration field will now appear in the list.

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  1. Go to SLA Fields.

  2. Click the cog icon in the row of the TTS - Duration Field that you want the screens to be displayed on.

  3. Click Screens, and the Jira Screens page will appear.

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  4. Tick the screens that you want to display the duration field.

  5. Click Update.

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Set a Default Value in the Duration Field

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Set the SLA Goal as a Dynamic Duration