| Panel |
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| panelIconId | atlassian-info |
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| panelIcon | :info: |
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| panelIconText | :info: |
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| bgColor | #F4F5F7 |
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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here. |
WhatsApp is the most widely used direct messaging app ever, and more and more companies, both offline and online, are realizing the need to integrate this channel into their businesses.
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Chat for JSM is now fully integrated with WhatsApp to streamline your service desk.
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By connecting the two, you can receive WhatsApp messages and reply
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Open your project, and click Project Settings > Chat Settings > WhatsApp Business.
Image Removed
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You have set up an open portal to allow anyone to access your portal.
You're aware of the 24-hour rule according to WhatsApp Business Policy.
There is at least one Agent online on the Chat Dashboard page.
WhatsApp integration works on a project basis. You should not use the same configuration data (user system token, phone number ID, app token, app secret) in different projects. This will lead to a problem when a WA user can receive messages from different projects, but replies will only go to one (last enabled) project.
🚀 Next Steps
First, you’ll need to set up the WhatsApp Business Platform:
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| panelIconId | 1f4d7 |
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| panelIcon | :green_book: |
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| panelIconText | 📗 |
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| bgColor | #F4F5F7 |
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Set up WhatsApp Business Platform |
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| panelIconId | 1f578 |
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| panelIcon | :spider_web: |
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| panelIconText | 🕸️ |
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| bgColor | #F4F5F7 |
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Enjoy the integration, and feel free to share your feedback with us! For more information, refer to the product documentation.
| Aura inline button |
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| summary | Chat for JSM-WhatsApp FAQ |
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| Aura inline button |
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| summary | Meta documentation |
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