Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Description

If things are not working as expected, it can often be resolved by being careful with the configuration and looking at errors produced. Some time more detailed problem determination information may need to be sent in. 

Tip
titleLook at other tips

See Configure Data Sources - 10.x

Initial Steps

  1. Double check your configuration together with looking at various Tutorials
  2. Look through your server log for entries indicating a problem.
  3. If still a problem, open an issue with information on your configuration, Confluence, and add-on version.
  4. In most cases, that will be sufficient to resolve the issue. In some situation more information may be needed. In more difficult cases, you may be instructed to collect debug information. These are the steps to follow. You will need access to the Confluence server log file. 
Tip

Look for lines in the server log with org.swift.confluence.sql

Steps to collect debug information

...

Include Page
SUPPORT:Get problem determination information
SUPPORT:Get problem determination information